Over the past couple of evenings I’ve immersed myself in the BBC two-part programme ‘A Hotel for the Super Rich & Famous’.
This was a delicious treat for me, as my career throughout my 20’s and 30’s was hotel management, and the experience will always have a special place in my heart!
The programme featured London’s lavish Corinthia Hotel, where suites can cost in excess of £20,000 per night. Taking centre stage for much of the airtime was General Manager Thomas Kochs, an intriguing character with a passionate obsession for detail and creating exactly the right experience for the customer.
I was quite fascinated by Mr Kochs, and went to do a little research into his background, and came across this interesting article:
I certainly wasn’t surprised to read the content of the paragraph entitled ‘Sometimes hoteliers are used to doing things in the same way’.
As Thomas Kochs is a ‘disrupter’ and ‘rule breaker’, passionate about creating an experience that people will want to return to again and again.
And so it struck me, a little lightbulb moment! Thomas Kochs is the hotel equivalent of our Founder, Kelly Swingler, and the way the hotel works is very much like our business ethic here at The Chrysalis Crew.
We’re changing the world of work for HR Professionals, he’s challenging the rules of an industry steeped in etiquette and tradition – we’re both risk takers when required and we’re not afraid to speak up and act if something isn’t working as it should be.
We’re both about adding value, being authentic and working hard to delight our clients and exceed expectation.
We’re both at ease to show our enthusiasm and delight when we get things right, and of course The Chrysalis Crew want our clients to be happy as Thomas’s guests, and return to us over and over!
As I sat down to watch the programme I never anticipated that our two worlds would be so similar! We’re both youngsters, The Chrysalis Crew turn five in January, whilst the Corinthia is our slightly older sibling at the grand age of seven!
You’ll be reassured to know that our price tag is rather less jaw dropping, and whilst we don’t provide a butler, we always give a five star experience!
Sue Alty – The Creative Coordinator
We think Sue must be a ‘Master of the Dark Arts’, as she has hidden depths! Running our office with meticulous planning and capability, Sue is an avid list writer with a keen eye for detail. But don’t be fooled by that organised demeanour, for Sue is as creative as she is efficient! A skilled communicator with a humorous edge, Sue is as passionate about people and their learning and development as she is about becoming the future Mrs Tom Hardy or Mrs Benedict Cumberbatch (either will do!). An interesting career path has taken her from the glamour of working in luxury London hotels to the chilled Distribution Centres of supermarket retail, and whether managing small groups or large teams, people are at the heart of everything Sue does.